Privacy Policy

PRIVACY POLICY

This Privacy Policy sets out the commitment of Tea Tree Wellness (ABN 81 114 650 305) (“Tea Tree Wellness”, “we”, “us”) to protect the privacy of personal information we collect about you, including through this website, https://teatreewellness.com.au/  (“Website”), as well as through our other business operations or directly from you.

Please read this Privacy Policy carefully and contact us using the details set out below if you have any questions.  

By providing us with personal information, you indicate that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it and consent to the collection, use, holding and disclosure of your personal information as outlined.

If you don’t want to provide personal information to us, then you don’t have to, however this may affect your use of this website.

 

  1. TYPES OF PERSONAL INFORMATION WE COLLECT

The types of personal information we collect may include:

  • contact data (including your contact details such as your billing and delivery address, email address and telephone number);
  • transaction data (including details about payments to and from you and other details of products you have purchased from us);
  • usage data (including information about how you use our website, products and services); and
  • personal information (including medical history and other information related to providing the services)

 

If you’re a customer and would like to deal with us anonymously or use a pseudonym, feel free to do so.

 

  1. HOW WE COLLECT PERSONAL INFORMATION

We collect this information from you when you make an enquiry with us (for example, by telephone or email), purchase a service from us, sign up for a service or event via our website, or submit a contact enquiry on our website, directly by hardcopy forms, email correspondence with you, direct interactions with your practitioner or staff of Tea Tree Wellness, and when other health practitioners provide information to us through referrals, reports and correspondence.  

 

  1. WHY WE COLLECT, HOLD, USE AND DISCLOSE PERSONAL INFORMATION

We collect, hold, use and disclose your personal information as is reasonably necessary for us to perform our core functions and activities, including for the following purposes:

  • to contact and communicate with you
  • to provide goods and/or services to you
  • for referral (not without your consent)
  • for internal record keeping
  • as required by law

Where we disclose your personal information to third parties for these purposes, we will do our best to ensure that their privacy policy adheres to similar standards of privacy protection and/or request that the third party follow this Privacy Policy regarding handling of your personal information. We will also be diligent in ensuring that the personal information we disclose is accurate, up-to-date, complete and relevant.

We will not use or disclose personal information for the purpose of direct marketing unless you have consented to the use or disclosure of the information for that purpose.

Please note that we will not disclose your personal information for any purpose other than the purpose for which it was collected without your consent unless we are required to do so by law.

 

  1. USE OF COOKIES

A cookie is a small text file that’s placed on your computer to help us remember your preferences, like your login information or location. Cookies are used for a variety of reasons. We use cookies to make it easier and faster for you to use our website. We also use cookies for security purposes to protect you online. We and our third-party vendors may also use cookies to display advertisements to you elsewhere on the internet.

 

  1. HOW YOU CAN ACCESS AND CORRECT YOUR PERSONAL INFORMATION

Access: You can request details of personal information that we hold about you at any stage. We will respond to any request to access information within a reasonable time.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details set out below. We rely in part on you advising us when your personal information changes. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date and to notify you of the correction, unless it is impracticable or unlawful to do so.

Deletion: If you want us to delete personal information we hold about you or to not collect information from you for a specific purpose, please contact us using the details set out below. Please note that if we agree to delete your information, because of backups and records of deletions, it may be impossible to completely delete your information without retaining some residual information. We will functionally delete the information and we will not sell, transfer, or use personal information relating to you in any way.

We will respond to any request to access, correct or delete information within a reasonable time.

 

  1. HOW WE MAINTAIN THE SECURITY OF YOUR INFORMATION

We are committed to ensuring that the personal information we hold is secure and protected from misuse, interference, loss and unauthorised access, modification or disclosure. We undertake the following precautions to protect personal information we hold:

  • our website contains pages encrypted with SSL (Secure Sockets Layer) to ensure the safety of any data that is submitted through use of this website
  • we limit access to personal information to a “need-to-know” basis
  • we protect devices we use to collect, hold, use and disclose personal information with industry-standard anti-virus software
  • our devices are protected by password and are stored in secure premises
  • data is securely stored on cloud servers
  • all hard copies of personal information are kept in secure storage with access by authorised personnel only
  • if we no longer need personal information, we take reasonable steps to delete or de-identify the information

While we take commercially reasonable measures to maintain a secure website and business, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to you for any such occurrences. If a data breach occurs involving your personal information and the breach is likely to cause harm to you, we will notify you as soon as possible after the occurrence in accordance with our obligations under the Privacy Act and related legislation.

 

  1. HOW YOU CAN MAKE A COMPLAINT ABOUT PRIVACY BREACH

If you believe that we have breached this Privacy Policy and want to make a complaint about that breach, please contact us using the details set out below. If you are unsatisfied with our response, the Office of the Australian Information Commissioner may be able to assist you with a review of our decision. Contact the OAIC for more information.

 

  1. CHANGES TO THIS POLICY

This Privacy Policy may be updated or changed by us at any time. The Updated Policy will be posted on our website.

 

  1. CONTACT DETAILS

For any questions or notification, please contact us using these details:

Tim James, Email: tim@teatreewellness.com.au

 

This Privacy Policy was last updated: 10/02/2022